Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how to prevent disputes in the future. Global chargeback volume topped 615 million cases in 2021, and was estimated to cost merchants nearly $117 billion in revenue. 16, 2021. In the distribution industry,. Time Frames by Chargeback Type and Reason Code. 3, 13. 6). Reason Code 04. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. The list of chargeback reason codes in this article. The chargeback process is mandated by law in the United States. ) A no-nonsense summary of evidence that proves transaction is legit. Most reason codes apply to any merchant, regardless of what’s being sold. Click “add filter”. Take the time to note the following dispute reason codes for Visa. Other Fraud—Card Absent Environment. This reason code is accompanied by a fraudulent reason code (UA). Reason Code 02. This definitive guide include the chargeback base codes from each away and four more card networks. Collect Compelling Evidence. For more information on these and other updates, check out our complete chargeback reason. RN2. 1 Different workflows Disputes will be routed in two different workflows, called Allocation and Collaboration. Reason. A reason code is an alphanumeric code that explains the reason behind the dispute. If you get a chargeback,. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions on non-chip enabled cards. Responding to a chargeback request. 634. The reason codes are grouped into several broad. See the list of reason codes below: Card Network. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Here’s how your store can prevent and deal with chargebacks. Chargeback reason codes are alphanumeric codes established by the major card networks that indicate the reason a chargeback was filed. By entering your email, you agree to receive marketing emails from Shopify. The issuer investigates. That's why we've created this guide, which goes over what reason codes are and how they help fight chargebacks and includes up-to-date lists of the reason codes for all the major US card networks. 3: Goods or services were not received: C08: RG: 4855: 13. Reason Code 03. Essentially, even a $50 chargeback can become $125 with all the extra fees. Be sure to communicate with the customer and their bank professionally and courteously. 6. Different card networks have different reason code systems. Chargeback reason codes. Criminal Fraud. Other Ineligible Transactions Under Reason Code 62, Condition 2 . You should maintain dispute templates for each reason code and include your intent to fight the chargeback and why. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Understanding these codes is essential because they'll guide your response strategy. Category. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. 1. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. Reason Code 03. What causes these chargebacks? Chargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. 4853 – Cardholder Dispute – Credit Not Processed. Blog and Articles; Success Stories; Chargeback Reason Codes; BIN Look-up; eGuides the Reports; Webinars; Knowledgebase; Online; Partners. Cardholders and card issuers can place disputes on transactions for a variety of reasons including product returns, defects, cancelled reservations, and card processing errors. About Us; Careers We're hiring! In The Press; Latest News; Events; Corporate Responsibility; Brand Resources; Contact Us. The issuing bank will evaluate the evidence provided and, if they find it. Category. UA02 – Fraud:. The major card networks (Visa, Mastercard, Discover, and American Express) established these codes to clearly identify the reason a chargeback was requested. The network hasn't wholly disallowed some old codes. And, each code has unique compelling evidence requirements if you choose to fight. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. reason_description: string. to obtain an Authorization Response for the Card Transaction ii the receipt of a from BUS MISC at Yeshiva UniversityTry Shopify free for 3 days, no credit card required. If your chargeback ratio is high [i. However, even if you meet all deadlines and the chargeback request is fully substantiated with documentary evidence, there are three additional obstacles that you must overcome before a credit card dispute can be processed: You have to choose the correct reason code. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. Time Limit (Acquirer/Merchant) 30 Days. Managing Reason Code 57 chargebacks. Solutions. We have mentioned all the chargeback categories above to explain the Chargeback Reason Codes according to the card networks. The card provider then processes this information and determines the. paper processing and mailing costs. 1 falls under the “Processing Errors” category. 'luhfw fruuhvsrqghqfh wr wkh dssursuldwh hpdlo edvhg xsrq wkh uhdvrq frgh ri wkh lvvxh olvwhg ehorz <rx pd frpelqh lvvxhv iru gliihuhqw uhdvrq frghv lq wkh vdph fruuhvsrqghqfh rqo li wkh hpdlo ghvwlqdwlrq lv wkh vdph <rx pd. Other Fraud—Card Absent Environment. 7. Those reasons are explained through the corresponding reason codes. Chargeback Reason Encrypted by Lattice - 2023 Guided. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. Reason Code 53: Not as Described or Defective Merchandise. 5158. The chargeback will remain and your account will not be credited. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. Save finalize leaders includes the chargeback good codes off each of the four major card networks. However, they don’t address the reason why that chargeback was issued in the first place. 3 –. This will be referenced in the chargeback notice you received. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. Mastercard Chargeback Reason Code 71: Disputed Amount. REQUEST A DEMO. 4. Updated: Valid values updated. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. Updated Disputes/Chargeback Policy Coming April 2024These codes explain the reason why the chargeback was filed, and the reason the chargeback was approved. A chargeback can happen when a customer initiates a transaction dispute. Please refer to chapter 5 for more information. The cardholder claims they were charged multiple times for a single transaction. Mastercard Chargeback Reason Code 70: Chip Liability Shift. Administrative returns (R02, R03, R04): 3%. that the transaction was either approved online by the issuer or offline by the chip. Summary of Changes, 13 December 2018Clearing. Shopify has four status categories for chargebacks and inquiries: Open: No response has been sent yet and evidence can still be added. pdf), Text File (. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. Amazon Pay will send you a notification email when you get a chargeback, which will include details such as the order number and reason code. What are chargeback reason codes? Mike Conway 2021-03-04T20:56:54+00:00. Added the following fields - Store ID, Credit Card Chargeback Reason Code. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. ️ Provide a better customer experience. Reason Codes Category 4: Processing Errors. There are also third-party tools available to conduct advanced analysis. 0: Changed report name from Downloadable Dispute Report to Case Report. Chargeback Reason Coded by Network - 2023 Guide. 2. After the introduction of Visa Claims Resolution, Visa set the goal of resolving all disputes in less than 31 days. Reason codes are important to help merchants address recurring. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. A chargeback reason code is a number that helps to inform a hotel why a chargeback was filed. 4846. 65% with at least 75 total disputes. In representment, the merchant provides evidence to the issuing bank based on the chargeback reason code. Improve the customer experience by resolving issues quickly. Chargeback reason code. There are two types of invalid chargebacks. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Any of those things could easily result in a recurring billing chargeback ( Reason Code 13. Payment Capture. Step 1: The cardholder disputes a charge. Written over Chargeback Gurus. Customer Dispute. 0: Updated report version from 1. By entering your email, you agree to receive marketing emails from Shopify. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. Consider Deadlines. Include any terms relevant to the transaction, including return, cancellation and. Click on the Chargeback Reason Code drop-down menu, the user can change the. Try Shopify free for 3 days, no credit card required. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. By entering your email, you agree to receive marketing emails from Shopify. The following are some examples: Visa Reason Code 13. Each chargeback is assigned a reason code that explains the justification for the chargeback. These can be classified into three types of chargebacks. 2. Write Off Reason Code . Expired Chargeback Protection Period. txt) or read online for free. What is Visa chargeback reason code 12. 104. Choose “chargeback and inquiry status” from the drop-down menu. Switch to Visa MasterCard American Express Discover. The customer regrets their purchase. 9808 info@chargebacks911. This ranges anywhere from roughly 60 to 90 days after purchase. Discover uses the four main categories to organize its reason codes: Authorization, Service (Discover’s name for Card Member Disputes), Fraud, and Processing Errors. Fight; Prevent;. Click on “report a problem” and select the transaction in question. 2: Canceled Recurring Transaction, and those disputes would still go through the normal chargeback process. Encrypt transmission of cardholder data. R13 No Reply. You will lose your case if it’s the wrong one. a) Code 75 (Cardholder Does Not. 102. DD: Unearned (disallowed) discount amount. But if RDR receives a dispute about a Visa card transaction, it will instead consult the ruleset provided by the. Merchants who believe they have received an invalid chargeback under reason code 13. SolutionsShopify Payments Chargeback Reason Code #5: Product Not Delivered. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. Chargeback Reason Codes by Network - 2023 Guide. Unfortunately, it is pretty challenging to prevent friendly fraud. Reason codes differ by card brand (Visa, Mastercard); a complete list can be found here. American Express – Consumer Disputes: C02 – Credit Not Processed C04 – Goods or. MasterCard chargeback reason code 4540. Every chargeback has a reason code associated with it. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. The chargeback process starts when a customer (or, less frequently, their issuing bank) challenges a transaction as invalid. A chargeback filed due to buyer’s remorse is a prime case of friendly fraud; a situation where a customer side-steps a return policy in order to gain an illegitimate refund. Chargeback Reason Codes: List & Tips for Merchants REASON CODE CATEGORIES Fraud 10. After an authorization request is declined, the merchant forces the transaction through, typically by key-entering it, without making another authorization. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37 — Updated Special Notes. 4853 – Cardholder Dispute – Credit Not Processed. To help simplify things, we’ve compiled a list of chargeback codes used by the four major card networks: Visa, Mastercard, American Express, and Discover. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). If they succeed, the issuing bank will reverse the chargeback and return. The business has the chance to refute the chargeback. 2. . the Airline cancelled the original ticket; That credit for duplicate charges was completed or multiple<br />. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. Here are a few high-level examples. RN2 - Credit Not Processed. Chargeback prevention strategies vary based on the reason for the dispute. 101. September 2011: 5. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. Each card network maintains reason codes to cover all the disputes that qualify for. DD: Unearned (disallowed) discount amount. The terminal action codes are in Table 122 of the 4. MASTERCARD Reason Code Description 01 Requested Transaction Data Not Received 02 Requested\Required information illegible or missing 07 Warning Bulletin File 08 Requested\Required authorization not obtained 12 Account number not on file 31 Transaction amount differs 34 Duplicate Processing Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. F01. Visa uses chargeback reason code 75 to designate chargebacks caused by non-recognition of a credit card transaction by the cardholder. 1; Reason: EMV Liability Shift. Check with the issuing banks to determine what time limits may apply to you. ) has its own reason code system, so sellers should carefully check the card used for the. 2 Compliance CasesChargeback Reason Codes by Industry. According to Signifyd data, the total cost of a fraudulent purchase of $100 is actually $196. Goods / Services Damaged or Defective. Check with the issuing banks to determine what time limits may apply to you. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. In order to fight a chargeback effectively, however, you'll need to know the reason code. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. The cardholder claims that an expected credit from the merchant was not received. Ideally, the chargeback reason code will determine the type of evidence you share. At Visa they used to receive reason code 98. Here are some steps you can take to handle chargeback requests: 1. A code that identifies the reason that the write-off occurred. 10. In short, chargebacks are costly. In most cases, the bank chooses a course of action based on information the cardholder provides. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. The number of in-person fraud attacks attempted in the UK has dropped by 69% since 2004. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. It happens when the merchant submits more than one batch at the same or if the transaction has numerous receipts. If the order was genuinely not as described, then the cardholder has a case. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. Read on for the complete guide to dealing with chargebacks. WEX began issuing chip cards in Q4, 2020. FAQ: What is Chargeback Representment?. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. They also can’t prevent the lost sales revenue and merchandise resulting from a consumer dispute. When filing a chargeback,. This definitive guide comes that chargeback reason codes from jeder of of four majority card networks. The chargeback is ordered by the bank that issued the consumer's payment card. Reason codes vary by card brand. April 2018_Chargeback Reason Code Encyclopedia. non_receipt: The buyer claims they didn't get the goods or services. Get definitive guide includes the chargeback reason codes from all of the to majority card networks. However, you’re not alone; they create headaches for many players within the Mastercard ecosystem. Here’s how. 3: Goods or services were not as described: C31: RM: 13. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. The old-fashioned way of determining the root causes of your chargebacks involves comparing. But why do they happen? 4 common types of hotel chargebacks. Each card. A chargeback filed due to buyer’s remorse is a prime case of friendly fraud; a situation where a customer side-steps a return policy in order to gain an illegitimate refund. Fraud is the number one chargeback reason, but it is important to note that there are two types of fraud: After the issuer initiated the dispute, the merchant issued a credit for the whole transaction amount in the merchant's local currency. Chargeback Reason Code List - U. Time Limit (Issuer/Cardholder) 120 Days. Once you receive this notification, you have 11 days to submit a response. Select the value “open”. “Credit Not Processed,” the reason code for unreceived refunds, accounted for 12% of consumer disputes at the height of the pandemic. 10. Card networks send these codes to merchants to indicate why a chargeback has been filed. R13 No Reply. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. Specify the invoice date and net due date to assign to chargebacks. codes should be used, instead. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. To avoid this, issuers can identify their chip cards using the Service Code field with a first byte value of 2 or 6. If the cardholder is using the chargeback process incorrectly — a practice commonly referred to as “friendly” fraud — the information provided to the bank. Chargeback Reason Codes Reason code are the first key to understanding the root causes . If the retrieval request is returned to the issuer by the acquirer after the 120-day deadline, the issuer gets an extra 30 days to file a chargeback. Note that these limits apply only to the issuer and/or cardholder; acquiring banks and merchants have a set time limit of 45 days to respond to each phase. Early Warning: Reaching a chargeback ratio of 0. The shorthand description is “Late Presentment. Visa chargeback codes are broken up into four categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Fraudulent activity A chargeback cannot be filed for at least 10 days after the date of a reservation, cancellation, or return. 13. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. This definitive guide includes the chargeback rationale codes from each of to four major card networks. Visa organizes their chargeback codes by categories. Step 1: Identify the Source. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. Oftentimes, the reason code assignment is based on limited knowledge and insight. . As we touched on earlier, chargebacks can happen due to technical errors. 2) If you want to try and win the money back, reply to the chargeback notification email with your relevant transaction details and documents. Date Option. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. 0 to 5. Across open networks and include account numbers sent over email, instant messaging, text, or chat. Visa chargeback reason code 11. Each bank card network has its owner list of reason codes banks must prefer from. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. Technical. Step 2: Customer initiates the chargeback. List and additional information about all reason codes by card brand. Written by Chargeback Gurus. Every card brand has a unique set of chargeback reason codes banks must choose from. Ethoca alerts can prevent chargebacks before they hit your bank account. S. Discover. 4853 – Cardholder Dispute – Goods or Services Not Provided. In the case of friendly fraud, that reason could be completely invalid and. This authoritative guide includes the chargeback reason key from each from the four major card netz. 4, 12. Spot these types of chargebacks using. Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. We’ll Handle the Chargebacks. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing date of. The sales receipt and/or date and amount of the authorization if other than the transaction date. 0 is simply a better protocol than 1. Using the same link provided above, contact PayPal to report the scam. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Visa ® has launched the CE 3. There are five main categories of Visa chargeback reason codes: Fraudulent Transactions, Authorization Issues, Processing Errors, Consumer Disputes, and Other Chargeback Categories. Documentation must be a direct result of cardholder communication. Chargeback reason codes are set by the card networks and used by card issuers to categorize chargebacks. Visa. The network plans to reduce response times even further to just 20 days in the near future. The aim of CE 3. Analyze your chargeback data. Reason Code. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. By entering your email, you agree to receive marketing emails from Shopify. ️ Take quick action. 2 – EMV Liability Shift Non-Counterfeit Fraud 10. The reason_description field lists the chargeback reason. FR6 Partial Immediate Chargeback Program. M49 Vehicle Rental – Theft or Loss of Use. #9. Discover - RG Non-Receipt of Goods, Services, or Cash. VCR Dispute Reason Code 10. Solutions. That sounds like trouble, no matter where you’re standing. Each chargeback reason code has its own set of specific documentation requirements so merchants should familiarize. Chargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. This definitive guide includes that chargeback reason colors from each of the four major card networks. Discover. A fraudulent chargeback represents much more than a lost sale for merchants. A service chargeback is filed by a customer, which means that you need to note the card type and dispute reason code so that you can determine which types of information to submit if you dispute the claim. Accepting recurring transactions is enough cause for acquiring banks and processors to label you as a “high-risk” merchant. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. Visa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. On that note, below are some vendor missteps that could result in Visa reason code 13. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. 1 Allocation Fraud and Authorization related chargebacks will be processed through an automated workflow. Duplicate Processing - 81While the updates have been published, they do not go into effect until Oct. All chargebacks start with a customer making a purchase in person, in an app, or online. In most cases, cardholders may only file a chargeback within 120 calendar days of the Central Site Business Date, with some codes requiring shorter timeframes. manual processing by uploading chargeback documents instantly. It is caused by not issuing credit, or issuing it but not depositing on time. 10. EMV Liability Shift Non-Counterfeit Fraud. Check out these codes under their fraud category. Such definitive guide includes the chargeback reasoning codes from each of and four major card networks. As a merchant, your focus should be on finding and retaining customers--not chargebacks. EMV Liability Shift Non-Counterfeit Fraud. These codes are established by the payment brands to categorize the incoming dispute requests by reason. Fight; Prevent; Recover; Predict; Success Story; Resources. There are a number of chargeback reason codes that are dedicated specifically to transaction errors. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. NEW. Reason Card Type Reason Code Description Merchant Action Code This chargeback occurs because of a dispute on an Airline sale involving allegedly fraudulent card transactions. Chargeback Base Codes by Network - 2023 Guide. Merchants who receive a chargeback for a transaction placed with a Discover card may encounter reason code RN2, which indicates a disputed transaction that the cardholder does not believe they should be responsible for paying. By entering your email, you agree to receive marketing emails from Shopify. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. 2 for Visa and Reason Code 4850 for Mastercard). pdf - Free download as PDF File (. Our all-in-one e-commerce fraud prevention solution helps e-commerce companies reduce chargeback overheads while streamlining transactions for legitimate users. 1. The Time Frame charts in this guide indicate the reason codes, allowable time frames for chargeback processing and type of chargeback. “It’s a lot tougher with Mastercard because they only use four main codes. 10. Ensure you’ve fully reviewed the chargeback reason code before writing your chargeback rebuttal letter. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. 3? Visa chargeback reason code 13. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. Message. Solutions. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. Articles; Chargeback Reason Codes;. Written to Chargeback Gurus. But, merchants should be aware that, eventually, everyone will be required to use the new designations. This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. A chargeback can be initiated up to 120 days—but not more than 540 days—of one of the following events: The date the transaction was processed. A dispute often has a reason code associated with it. There is a USD 25 limit for the First Chargeback (Reason Code 22). Using our e-commerce fraud prevention tools, we help lower friendly fraud costs and chargeback rates, but also reduce gift card and coupon abuse, and promote secure login authentication. 4, 13.